May 29, 2008 - Citizens looks to next frontier in customer service

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May 29, 2008 Sign up Forward Archive Advertise Read more at SmartBrief.com News for telecom industry leaders Search recent stories:       News of the Day  Citizens looks to next frontier in customer service Citizens Communications is transitioning to a "one-tech" concept for customer service, a system that will call on technicians to troubleshoot a wider range of problems for the company's residential customers. The telecom's new vision of improved service isn't the only thing changing at the company: In June, Citizens will change its name to Frontier. OneTRAK (5/28)   NXTcomm08 is coming... Advertise in the USTelecom dailyLead while subscribers set their sights on Las Vegas. With 49,000 highly engaged subscribers, USTelecom dailyLead offers the perfect opportunity to reach telecom industry decision-makers. To learn more, click here or contact Amy Abbey at (202) 737-5500 ext. 250.   ADVERTISEMENT   Business & Industry Watch    Embarq chief details strategies for growth Embarq CEO Tom Gerke sees new product innovations and improved efficiencies as a sustainable path to growth. "We didn't have to innovate in the past. Now It's an imperative," Gerke said. OneTRAK (5/28) Deutsche Telekom under investigation Deutsche Telekom is the subject of an investigation launched by Germany authorities to look into alleged call monitoring by the telecom to uncover leaks. DT has acknowledged improper monitoring, and prosecutors have confirmed the probe. The Wall Street Journal/Associated Press (subscription required) (5/29) FCC mulls free wireless Web The FCC is considering a proposal that would require top bidders in future wireless-spectrum auctions to provide free wireless Internet service to most people. One hurdle, according to this article, is that most of the large wireless carriers have already bought spectrum blocks. The Wall Street Journal (subscription required) (5/29) Koponen to take the reins at Tele2 Sweden-based Tele2 soon will have a new CEO, Harri Koponen, the former chief at Wataniya Telecom. Koponen will replace Lars-Johan Jarnheimer on Aug. 18. cellular-news (U.K.) (5/29) C&W considers buying Ethernet service provider Cable & Wireless has confirmed that it made a preliminary approach to discuss a possible acquisition of THUS, a U.K.-based provider of Ethernet service. There are no assurances a deal will come to fruition, C&W said. Light Reading (5/28) Other News Analysis: Windstream well-positioned to make a buy The Morning News (5/27) Orascom invests $10 million in MyScreen mobile-ad play Forbes/Thomson Financial News (5/28) Ethernet Mobile Backhaul Scores a Perfect 10 – 10x the bandwidth at 1/10th the cost. Service providers worldwide are tapping into a better way to backhaul the rising tide of mobile data with resilient, reliable and flexible Ethernet backhaul solutions from Hatteras Networks. Don't settle for less than perfect, visit www.hatterasnetworks.com. USTelecom Spotlight Movies and the Age of the New Bundle NXTcomm08 will review how Starz Entertainment is expanding its charter into original programming while remaining a leading destination for movie programming in the U.S., and how bundle pricing can present opportunities for entrants to the competitive marketplace, in "Movies and the Age of the New Bundle" on June 17 in Las Vegas. Receive complimentary registration for NXTcomm08 by registering with the code "USTE8." Free Webinar: Six Secrets to Successful SMB Services Thursday, June 5, at 1 p.m. Eastern time Register for this free webinar brought to you by MetaSwitch. Get valuable guidance on developing, marketing, deploying and managing a successful suite of SMB product solutions. Hear real-world experience of what works -- and what doesn't -- distilled into six core elements that you must get right to be successful. Come away with practical insights and actionable intelligence in areas such as building the right product portfolio, streamlining the customer's end-to-end experience and managing the network for carrier-grade voice quality. Learn more. Learn more about USTelecom -> NXTcomm  |  News  |  Join USTelecom  |  NextGenWeb  |  Webinars   Video Upload  TiVo inks VOD deal with Disney TiVo will enable subscribers to rent Disney movies on demand, thanks to a newly signed video deal. "Our whole focus going forward is to give users unlimited content and control," said Tara Maitra, TiVo's vice president of content services. The deal comes on the heels of a recommendation agreement with the Chicago Tribune. The Boston Globe/Bloomberg (5/29) , CED Magazine (5/2008) Bezos: Amazon will stream video soon Amazon.com will seek to beef up its digital-media menu with the introduction in the next few weeks of a new streaming-video service, CEO Jeff Bezos said at a conference Wednesday. He declined to elaborate, but the company has launched such digital products and services as its Kindle book reader, a music store and a site to download movies, TV shows and videos. MSNBC/Reuters (5/28) The Buzz(CORPORATE ANNOUNCEMENTS) MOTOROLA presents FREE Seminar, The Dynamics of IPTV, June 17 in Las Vegas. Motorola's IP Video Solutions invites you to attend this seminar Tuesday, June 17, 11:30am to 3:00pm in conjunction with NXTcomm. This educational seminar will focus on the evolving market trends and solutions relative to IPTV service providers. Click Here for event details. LightGAIN PPM-620 Optical Path Protection Module Optelian's Path Protection Module (PPM) provides automatic switching between primary and secondary optical paths based on provisionable power thresholds. Optical 1+1 protection is provided by redundant primary and secondary transmit paths. Visit Optelian at NxtComm2008, booth SL10411 Interested in learning more about advertising in the USTelecom dailyLead? Contact Amy Abbey at 202-737-5500 ext 250 or aabbey@smartbrief.com.   Technology Trends  Verizon beefs up security with Fortinet Verizon Business has upgraded its unified threat management systems for business customers with the Fortinet platform, which includes firewall and antivirus protection, Web content filtering and intrusion prevention. The system is designed for midsize companies with remote offices. Phone + (5/2008) Mushroom Networks introduces smaller broadband gear Mushroom Networks is targeting small and medium-size businesses with its new Porcini broadband bonding appliance, which includes four wireline ports and a USB for wireless. Porcini also features a built-in VoIP quality manager and an internal router and firewall. Telephony Online (5/28) Cisco seeks greater mobility on Wi-Fi LANs Cisco Systems unveiled its "Vision mobility strategy" for enterprise Wi-Fi systems Wednesday as it detailed plans for tying the company's new Mobility Services Engine into its wireless LAN controller while providing developers with an open API to encourage greater innovation. "Mobility applications have been hamstrung by the lack of access to the Wi-Fi network. With the number of devices coming into the enterprise now, the system needs to be more automated," said Cisco executive Ben Gibson. Unstrung (5/28) , CED Magazine (5/2008) Other News ETNA European consortium takes on pan-European Ethernet project xchange (5/28) Google offers biggest look yet at Android MSNBC/Associated Press (5/28)   IP Download  New coaxial kit to provide consistent speed for home networks Later this year, home networkers frustrated with interference on their power-line networks can opt for a net throughput of 175 Mbps with a coaxial kit from D-Link. Though power-line networks can achieve speeds up to 200 Mbps, those rates often are slowed by vacuum cleaners, hair dryers and other electrical noise. 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