August 21, 2008 - Network proves essential to customer-experience approach

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August 21, 2008 Sign up Forward Archive Advertise Read more at SmartBrief.com News for telecom industry leaders       News of the Day  Network proves essential to customer-experience approach By leveraging one's network, service providers can go beyond traditional, external tools for customer-service validation by turning to a customer-experience-management approach, according to this analysis. Global Crossing Customer Experience Officer Laurinda Pang has said, "The next level of customer support comes only if a holistic view of customers is possible." xchange/Billing & OSS World (8/20)   Business & Industry Watch  Windstream, others join fight against child-porn Web sites Seven more ISPs -- Windstream, LocalNet, Clarity Connect, Westelcom Internet, Wild Blue, NTC.net and Dreamscape -- have agreed to help stop access to child-pornography sites. Similar deals were forged this summer with several telecom providers, including Verizon Communications and Sprint Nextel. The Post-Standard (Syracuse, N.Y.) (8/20) , American City Business Journals/Los Angeles (8/20) Magyar Telekom introduces new home-entertainment brand Magyar Telekom, a Hungarian telecom, is bringing its fixed, Internet and video services under one brand, T-Home, which replaces three individual brands, T-Com, T-Online and T-Kabel. The goal of the rebranding effort is to make it easier for customers to link services to the company. Telecompaper (The Netherlands) (8/21) China aside, Alcatel Mobile shows strong growth Revenue at Alcatel Mobile Phones -- a Chinese-owned company -- rose 13% from a year ago based on a 60% increase in mobile-phone sales, the company said. While the company showed strong gains in Latin America, Europe, the Middle East and Africa, its results in China lagged. cellular-news (U.K.) (8/20) USTelecom Spotlight Disruptive Devices, Marketing & Content -- Free Webinars From USTelecom Don't miss these free webinars, now available on demand! Disruptive VOIP Devices explains how to maximize your marketing budget and explores consumer products including VoiceStick, Majic Jack, Ooma, Skype and Truphone; Marketing by the Numbers explains how to maximize your marketing budget; and CSI Meets IPTV discusses how content security and digital watermarking protect your IPTV service. Interested in learning more on these topics? Don't miss our Disruptive Technology, Demanding Consumers and Your Broadband Future event. Learn more about USTelecom -> NXTcomm  |  News  |  Join USTelecom  |  NextGenWeb  |  Webinars   Video Upload  Intel, Yahoo! wed TV and online with the Widget Channel Intel and Yahoo! are working on a service that could link TV and the Internet in new ways: by allowing viewers to select and display chunks of online information called widgets in a strip that runs below traditional programming. The so-called Widget Channel, which the companies would like to introduce next year, already has won support from industry heavyweights such as Comcast, Sony, Samsung and Motorola. The Wall Street Journal (free content) (8/21) , American City Business Journals/Philadelphia (8/20) Verizon's FiOS gets out of the blocks with EBIF app Verizon Communications has completed the first commercial deployment of the Enhanced TV Binary Interchange Format application, according to this report. The company used EBIF as an interactive element in its Olympics programming, allowing viewers access to news and medal-count information in real time. CED Magazine (8/2008) India votes for new IPTV rules India's cabinet has given its stamp of approval on new guidelines for IPTV services in the country. At present, IPTV services are offered by Mahanagar Telephone Nigam and Bharat Sanchar Nigam. Reuters (8/21) Other News FiOS gets green light to launch in Stafford County, Va. The Free Lance-Star (Fredericksburg, Va.) (8/21)   Technology Trends    Cost will determine winner between WDM-PON, 10 Gbps GPON While the jury is still out on which technology, WDM-PON or 10 Gbps GPON, will be the best fit as a next-generation PON solution, a Tellabs executive says he believes the decision will ultimately be based on cost. "As we do the research, if we determine the costs of 10 Gbit/s GPON are cost-effective enough, we may decide to pause and operationalize around that," said Tom Ruvarac, director of product management for access products at Tellabs. Light Reading (8/20) Verizon Business helps customers make NAC decisions Verizon Business is taking a customer-centric approach for network access control, or NAC, services by supporting 17 NAC platforms, with plans to expand that number. The telecom helps customers make NAC choices by analyzing each client's situation and needs. Network World (8/21) Virtualization can benefit smart-home technologies Virtualization can lend many benefits to smart-home technologies by allowing a single computer to host many virtual machines. Virtualization can replace physical devices for home-entertainment systems or home-automation systems. The introduction of platform independence and a networked environment to a smart home also provides many benefits. HomeToys (8/2008) Mobile-broadband usage via HSPA tops 50-million mark The number of global users of high-speed Internet services has exploded from 11 million a year ago to more than 50 million now, according to industry figures, which show HSPA-enabled devices now number 740 through 191 carriers. HSPA delivers speeds of more than 1 megabyte per second. Bloomberg (8/21) Whitepaper: Migration Strategies for Success Given the slow adoption rate of IMS, how should carriers consider transforming their networks in order to support SIP, VoIP and multimedia services? This paper, jointly prepared with Frost & Sullivan, provides an overview of industry trends and issues impacting the evolution of wireless and wireline networks. Tekelec Whitepaper   IP Download  American offers Internet access on some flights American Airlines will enable travelers to go online for $12.95 a flight on some New York-connected flights to Los Angeles, Miami and San Francisco via Aircell's Gogo service, the airline said. Other companies are also planning online-access trials and Wi-Fi service. Los Angeles Times/Associated Press (free registration) (8/21) , Reuters (8/20) Other News 3 plans new Skypephone powered by VoIP over wireless Telephony Online (8/20)   LeadQuote  The more human beings proceed by plan the more effectively they may be hit by accident." --Friedrich Durrenmatt, Swiss playwright       This dailyLead was created for webmaster@freeraovat.com Subscriber Tools       Update account information | Change e-mail address | Unsubscribe | Print friendly format | Web version | Search past news | Archive | Privacy policy Advertise Sales Account Director:  Amy Abbey (202) 737-5500 x250 Download Media Kit   Read more at dailyLead.com A powerful Web site for dailyLead readers including: Breaking News Industry Home Competitor News Readers' Choice Press Releases Search Archive       Recent USTelecom dailyLead Issues: Wednesday, August 20, 2008 Tuesday, August 19, 2008 Monday, August 18, 2008 Friday, August 15, 2008 Thursday, August 14, 2008     Lead Editor:  Susan Rush       Mailing Address: SmartBrief, Inc.®, 1100 H ST NW, Suite 1000, Washington, DC 20005     © 1999-2008 SmartBrief, Inc.® Legal Information